Frequently Asked Questions

Getting straight answers before you sign up matters. We’ve put this page together to cover the questions players ask us most — from licensing and games to bonuses and banking. Supercharged surprise mechanics, a UKGC-issued licence, and a catalogue built around studios like Evolution and Pragmatic Play are among the things that set us apart. Kwiff Casino launched in 2016 and has been serving UK players ever since, keeping things straightforward and transparent from day one.

Does the casino have a dedicated mobile app?

Yes, we have native apps available for both iOS and Android, downloadable from the App Store and Google Play respectively. The app mirrors the full desktop experience — you can browse games, make deposits, claim bonuses, and contact support without switching to a browser. Login is supported via Touch ID and Face ID, and games from providers like Evolution and Pragmatic Play load smoothly on both smartphones and tablets.

What games can I play here?

Our library spans slots, live casino, video poker, and classic table games. On the slots side, you’ll find titles such as Book of Dead, Dead or Alive 2, Starburst, and a solid range of Megaways releases from Big Time Gaming. The live casino section is powered entirely by Evolution Gaming, covering speed roulette, baccarat, and game shows including Crazy Time and Sweet Bonanza CandyLand. We also carry 16 blackjack variants and nine video poker options, among them Jacks or Better.

Which software providers supply the games?

We work with some of the most reputable studios in the industry. NetEnt, Play’n GO, Pragmatic Play, Yggdrasil, and Big Time Gaming cover the bulk of our slot catalogue, while Evolution Gaming runs every live dealer table and game show without exception. New content from these providers is added on a regular basis, keeping the library fresh for returning players.

What is the Supercharge feature and how does it work?

Supercharge is a mechanic unique to Kwiff — it randomly selects a bet and increases the potential payout without any input from you. It can apply to both casino and sports bets, and there is no way to trigger it manually or predict when it will land. You’ll see the boosted return displayed immediately once a bet has been supercharged, before the result is settled.

What welcome offer is available to new players?

New members who deposit and wager £20 on slots each day for their first five days receive 40 free spins per day on Book of Dead, totalling 200 spins across the qualifying period. Spins are valued at £0.10 each, and any winnings are paid as real cash with no wagering requirement attached — up to a maximum of £250. It’s worth noting that deposits made via PayPal, Skrill, or Neteller do not count towards the qualifying criteria for this promotion.

Which payment methods are accepted?

We accept Visa, Mastercard, PayPal, Apple Pay, Skrill, ecoPayz, and standard bank transfers. All deposits are processed instantly and carry no fees from our side, with a minimum deposit of £10 that applies to withdrawals as well. Withdrawals are returned to the same method used for the original deposit, in line with UK Gambling Commission requirements.

How long does a withdrawal take at Kwiff?

Our internal processing is completed within 24 hours in most cases. Actual receipt times depend on the method chosen: ecoPayz is typically the fastest at under six hours, debit cards generally take one to three business days, and bank transfers can run to three to five business days depending on your bank. Completing identity verification before requesting a payout is the simplest way to avoid any delays.

How can I reach customer support?

Our support team is available via live chat and email seven days a week. Live chat is the fastest route for account queries, bonus clarifications, and technical issues, with near-instant responses during operating hours. For less urgent matters, our email team typically replies within 24 hours. Kwiff Casino also maintains a detailed help centre covering the most common questions around deposits, bonuses, and account management.